Delivery & Returns
All prices quoted on KPC's Website are subject to VAT at the current rate.
Delivery Costs
Our Postage and Packaging cost is £7.99 ex VAT for UK mainland orders only. This excludes the Scottish Highlands, The Channel Islands, Isle of Wight, Isle of Man and Northern Ireland. Other areas are charged at cost.
We aim to reduce carriage costs on smaller quantities (e.g. under 1KG in weight in total) by sending via Royal Mail. As a rule, it is usually 30 book wallets or less that are under 1KG in weight but when ordering our larger book wallets, the quantity required to stay below the 1KG threshold will need to be reduced from 30 units.
Please fill in the enquiry form with details of the products required and we will quote the relevant carriage costs, alternatively proceed to the check-out and click ‘Quote Request’ and we will review and amend the carriage where applicable.
Delivery Time
We use DPD when shipping your order in parcels. For UK mainland we offer a next day service once your goods have been dispatched. For the Scottish Highlands, The Channel Islands, Isle of Wight, Isle of Man and Northern Ireland we offer a two day service once your goods have been dispatched.
When shipping your order on a pallet we use Freighteam for UK shipments, this is a next day service and Countrywide for shipments to Ireland, this is a 3-5 day service.
When shipping internationally we can quote you upon application and inform you of the service and provider of this shipment.
Our manufacturing is done in house and here at KPC we pride ourselves on a fast turnaround. If your product is in stock we aim to dispatch the product within two days. If there is a delay in dispatch we will notify you immediately.
Returns
Our full returns policy is noted in our terms and conditions.
If the product is not suitable or there is a problem please call 01422 384812 or email sales@kpc-ltd.com within 5 working days and we will be happy to accept returns or exchange the product provided it is in the same condition as purchased. (There may be a handling charge).
Postage and Packaging costs are non-refundable and are at your expense.
Please note that we cannot accept returns of products which have been made to order, such as our special book wallets, bespoke products or cut sheets.